Inbound, outbound, and multilingual voice operations - built for B2C scale. Handles the volume of a 500-seat BPO with the empathy, governance, and supervision your brand and regulators demand.
Most "voice AI" tools are demos that fall over at production volume - no telephony, no QA, no supervisor controls, no compliance. Adya runs a full contact center stack: inbound, outbound, multilingual, recorded, supervised, governed.
No shifts, no breaks, no Monday-morning spikes. Every call answered in seconds - at 3 AM the same as 3 PM, in the same language as the customer.
Native voice in any market your customers actually live in. Auto language-detection on the first hello - no menus, no "press 2 for Spanish."
Adaptive Governance Protocol checks every script - disclosures, identity, PCI redaction, TCPA - and signs the proof. No more "we'll review the recording next quarter."
Supervisors see every live call, every QA score, every sentiment dip. Listen, whisper to the agent, or barge in - same controls a human floor manager has, just at scale.
Inbound service, outbound campaigns, and supervisor-grade quality & compliance - running on the same agent, the same voice stack, the same memory of every customer.
Auto-detect language on hello. Pull the customer's full history from your CRM in the first second. Resolve simple intents (balance, status, reset) end-to-end. Hand off to a human only when it's truly needed - with full context already on screen.
Run thousands of outbound calls a day with the empathy, timing, and compliance discipline of a senior agent. Every call is consent-checked, scheduled in the customer's preferred window, and retried with intelligent backoff. The campaigns scale with your list, not your headcount.
100% call recording with PII redaction. Real-time QA scoring on script adherence, sentiment, and compliance. Supervisors get a live floor view with listen, whisper, and barge-in controls - exactly what a human ops manager has, just for AI agents at scale.
Telephony, ASR, TTS, recording, redaction, QA, supervision, governance - built and operated as one system. Not a chatbot with a phone number bolted on.
"We didn't replace our agents - we replaced our queue. Customers stopped giving up at minute 14, regulators stopped flagging gaps in our recordings, and our supervisors stopped firefighting the same five issues every Monday."
Call Center Voice Agent isn't a stand-alone dialler. It's a deployment of the Adya Platform - same governance, same memory, same Studios. Your voice agents see the same customer record your Sales Agent and Customer Agent see.
TCPA-aware dialling, PCI-DSS-grade card redaction, recording disclosures, and audit-ready exports - by default, on every call.
Recordings and transcripts stay on your cloud - AWS, Azure, GCP, or on-prem. Adya is the intelligence layer, not the data custodian. Every call is timestamped, signed, and immutably logged.
The economics of a 24/7 multilingual contact center, and where the savings really come from.
Refunds, escalations, multilingual handoffs, and disputed transactions: where most automation fails, and what a real contact center stack does instead.
TCPA, PCI-DSS, HIPAA, GDPR - what changes when the agent on the line is an LLM, and what your audit trail needs to look like.
Spin up a working contact center in days, not quarters. Pilot on 5% of traffic, scale on the metrics. Bring your existing CRM, telephony numbers, and supervisors - keep them all.
Pilot-friendly - BYO telephony - Bring your own CRM
Adya